Monday 29 April 2013

What do you like to take home when you have stayed at a hotel?

According to the latest survey by not all of us Brits are as honest and trustworthy as we make out. In fact a huge 69% of you admitted to stealing items from hotels when staying away!

This survey does represent the most popular items to be taken and I thought I would share it with you. So here it is... the top ten things that you like to smuggle out when staying with us.

At number 10, it's The Bible! Now then, what does the 8th Commandment say... “Thou shalt not steal.”

Coming in at number 9, it's the books from our library...15% of you do this and that's all very well, but perhaps to keep it fair you might consider in future leaving the one behind, just to even it up...

At number 8, it's the kettle. I hope you emptied the water out before you tucked it into your suit case. 19% of you admitted to this one!

In at number 7... The curtains! Apparently 27% of Britons admitted to this. We are flattered you like how we have dressed the rooms, but surely they will be too big or too small? How on earth did you get them out without being noticed?

Number 6 is the artwork. People wonder why we started screwing our paintings to the wall and nailing the sculptures down. No longer can we make use of the traditional picture rails, you simply can't be trusted ;o)

Number 5 is slightly more concerning...It's the picture frames. A little bit strange, but hey, who are we to judge!

Over half way through the list and number 4 is the cutlery. 45% of you admit to taking the cutlery from the hotel you are staying in. I want to know, did you manage to pinch a whole 8 piece set before you got caught?

Coming in at 3rd place is food and drink. Over 51% of you admitted to stealing from the buffets, mini bars and stocking up in case you got hungry before lunch.

The runner up and in 2nd place is the batteries and light bulbs...57% of you like to nab these. Question...Did you get the bulbs back in one piece?

The winner however at number 1 is the towels and the linen...Fluffy dressing gowns, slippers, fluffy bath towels, bed sheets, cushions and blankets. A whopping 68% of you openly admit to taking these!

Something to bare in mind, if you come to us, and we notice these things have gone walk about once you have checked out of your room... You will be charged.

Wednesday 3 April 2013

It's the little things...

Working in a hotel can be hard work but we love it and it is a pleasure for us to meet and greet all of the new people that walk through our doors.  

Every guest that visits our hotel has different needs and expectations. Our job is to ensure that they have a great first impression from the moment they check in and that everything runs smoothly until they check out.

You see it's the little things that we need to look at. Yes the big things are hugely important from the d├ęcor of the bedrooms, bathrooms, lounges, bars and restaurant to the sofas, comfort of the beds and the table cloths but it's the little things that in the long run can give our guests a great first impression and a lasting one when they leave.

We all do housework and we know how frustrating cobwebs are, there is always a build-up of dust behind the lights, the cushions forever need plumping and those wet footprints that leave a mark by the front door when it's been raining... These are the little things.

The picture that isn't quite hanging straight, the wedding photos of couples who have chosen to get married with us that need to be in just the right place, the curtains that need to be gathered just so around the windows and the way the towels are folded in the bathroom.  It's the folded toilet paper and the way the tea tray is presented, the location of the remote and the way the decorative cushions are placed just so on your bed.

The salt and pepper pots that are always full in the restaurant and the way the napkin is folded. 

The smile from the waiter and warm welcome from the receptionist. It's the offer of help with your luggage and when you are a regular, remembering what you always like to drink with dinner.

These small things end up being one large memory that we strive to deliver for all our guests. 

There is a large team working hard to serve you and whilst you won’t meet all of them during your stay, they are there and they are working every day to make your stay as comfortable and enjoyable as possible.